Payments
Refund Policy
This policy explains how Zephrant reviews refund requests for Zephrant ERP subscriptions, duplicate or unmatched payments, and custom software work.
Free Access and Evaluation
Where free access or trial evaluation is provided, customers should review Zephrant ERP features, workflow fit, and account setup before choosing a paid subscription.
Subscription Payments
Paid subscription access is activated after full payment confirmation. Subscription payments are reviewed case by case and are not automatically refundable once access has been activated or the service period has begun.
Duplicate, Incorrect, or Unmatched Payments
If a customer makes a duplicate payment, sends an incorrect amount, or makes a payment that cannot be matched to an account, Zephrant will review the payment record and may refund, adjust, or apply the amount to the correct subscription after verification.
Refund Review Requirements
Refund requests must include the account email, payer name, phone number, payment date, amount, transaction reference, payment method, reason for request, and any supporting screenshot or receipt.
Approved Refund Processing
Approved refunds are processed through the original or agreed payment channel where possible. Provider, bank, and payment network timelines may cause delays after Zephrant has approved or initiated a refund.
Subscription Cancellation
Customers may request cancellation of future subscription renewal. Cancellation stops future paid access according to the plan status and does not automatically create a refund for past or active service periods.
Custom Software Work
Deposits, milestones, discovery work, completed development, configuration, integration, or delivered custom software services are generally not refundable unless a written proposal or contract states a different refund arrangement.
Contact
Send refund requests to hello@zephrant.com or call +92 314 2909825.